Streaming subscriptions
- You may cancel future renewals at any time by emailing [email protected] from the account email on file.
- After cancellation, service continues through the end of the period already paid. We do not automatically prorate or refund unused days of a paid term, except where required by law or as a goodwill exception we approve in writing.
- If you were charged in error (duplicate charge, wrong plan), contact us within fourteen (14) days of the charge and we will investigate with our payment provider.
Subscription pause
Seasonal or temporary closures may qualify for a billing pause instead of canceling.
- Available lengths: 60 days or 90 days
- Once per 365 days per subscription
- Request only by emailing [email protected] (not self-serve in the portal)
- While paused: PayPal billing stops and your stream link does not play
- We resume billing on the same PayPal agreement when the pause ends (or earlier if you ask us to resume) — no new checkout
- Pauses are approved and applied by SyncPoint staff after reviewing your request
Music Packs (digital downloads)
- Music Packs are digital products delivered by download link and/or portal access. Once a pack has been successfully downloaded or the download link has been used, the purchase is generally non-refundable.
- If payment succeeded but delivery failed (broken link, missing file) and we cannot provide a working download, you may request a refund or replacement within fourteen (14) days of purchase.
How to request help
Email [email protected] with:
- Business name and account email
- PayPal transaction or order reference (if available)
- A short description of the issue
We aim to respond within two business days. Approved refunds are issued to the original payment method and may take several days to appear, depending on PayPal and your bank.
Chargebacks
Please contact us before filing a payment dispute so we can resolve the issue. Fraudulent chargebacks may result in account suspension.